Terms and conditions

These terms apply to every booking made with BluePick Airport Transfers. Last updated 16 September 2026.

Bookings and confirmation

A booking is confirmed when we send you a written confirmation containing the fare, the vehicle class and the pickup details. Until then no contract exists. Please check the confirmation and tell us straight away if anything is wrong.

Fares

The fare in your confirmation is fixed and includes tolls, congestion and ULEZ charges, airport access fees and car park charges. It does not include extra stops, waiting beyond the free allowance, or a change of destination made on the day. Prices published on this website are guide figures and are not a quotation.

Waiting time

Airport pickups include 45 minutes of free waiting from the actual landing time. Other pickups include 15 minutes. Waiting beyond the free allowance is charged in 15-minute blocks at the rate given in your confirmation.

Flight delays and cancellations

We track the flight number you give us and move the pickup to the actual landing time at no extra cost. If your flight is cancelled, tell us as soon as you know and we will rebook or refund without charge.

Cancellation by you

Cancel more than 24 hours before the pickup and there is no charge. Inside 24 hours a 50% charge applies. A no-show, or a cancellation after the driver has arrived, is charged in full.

Luggage

Tell us the number and size of bags at booking. If the luggage presented exceeds what was booked and will not fit safely, we may have to send a second vehicle and charge for it. This is the single most common cause of problems on the day.

Passenger conduct

No smoking or vaping in the vehicle. Drivers may refuse to carry a passenger who is abusive, or unsafe to carry. Soiling of a vehicle is charged at cost of cleaning.

Liability

We are liable for loss or damage caused by our negligence. We are not liable for missed flights, sailings or connections caused by traffic, weather or road closures outside our control, so please allow sensible time. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

Lost property

Items found in vehicles are logged and held at our office. Contact us as soon as you realise something is missing. Return by courier is charged at cost.

Complaints

Email info@bluepick.co.uk with your booking reference. We aim to acknowledge within one working day and resolve within ten.

Data

We collect only what is needed to carry out the booking and keep it in line with UK GDPR. We do not sell passenger data.

Licensing

BluePick Airport Transfers operates under TfL Private Hire Operator Licence No. 11857, issued by Transport for London.