BluePick Online Booking Terms & Conditions

Booking Confirmation

• Upon completing your booking, you will receive a confirmation email with an invoice from info@bluepick.co.uk.
• *Didn’t receive it?* Check your spam/junk folder. If still missing, contact our 24/7 Customer Service at +44 208 089 7700 or use our live chat.

Pricing & Charges

Your final fare depends on:

• Chosen vehicle type
• Airport pickups (includes parking fees).
• London congestion charge (if applicable)
• Night surcharge (for journeys between 10 PM – 6 AM)
• Custom routes (tolls, extra mileage, or waiting time may incur additional fees)

Included in Price:

• Airport Meet & Greet
• Standard waiting time
• Parking & tolls

Vehicle Selection

• Choose the correct vehicle size based on the number of passengers and luggage.
• Drivers may refuse service if the vehicle is too small (full fare still applies).
• Foldable wheelchairs/walkers count as extra luggage—please declare in advance.

Additional Passengers/Luggage

• Inform us at least 12 hours before pickup if exceeding capacity.
• An upgrade fee applies if the booked vehicle cannot accommodate extras.

Payment Options

• Cards (Credit/Debit), Stripe, PayPal, or Cash.
• Cash bookings: 50% deposit required; remaining 50% paid to the driver.

Booking via Agent

• Contact us 24/7 via phone (+44 208 089 7700), WhatsApp, live chat, or email (info@bluepick.co.uk) for quotes, changes, or custom requests.
• Calls are recorded for training and security.

Flight Delays & Airport Pickups

• We track flights and adjust pickup times automatically—no extra charge for delays.
• Waiting time starts after flight lands:
• UK/EU passengers: 30-60 mins free.
• Non-EU passengers: 40-80 mins free (students: up to 90 mins)
• Business/First Class/Hand Luggage Only: 15-40 mins free.
• Late pickup fee

£10 per 30 mins after free waiting time.

Missed Flights

Inform us immediately to avoid charges.

• Refund for pre-paid trips: Minus £6 processing fee.
• No refund if:
• Driver is already dispatched.
• Flight missed without prior notice.

Cruise/Hotel Pickups

• Meet & Greet included.
• Free waiting time:
• Cruise ports: 30 mins.
• Hotels/residences: 15 mins.
• Late fee: £10 per 30 mins after free period.

Lost Driver?

• Call us immediately at +44 208 089 7700— do not arrange alternative transport (considered a “No Show”).

Cancellation & Changes

• Cars/Standard Bookings: Inform 12+ hours before the pickup for free changes/cancellations.
• Coach Bookings: Cancel 14+ days prior(25% fee + bank charges).
• No refunds for:
• Cancellations <12 hours before pickup.
• “No Shows” (passenger not at pickup location).
• Incorrect booking details (wrong date/flight).

Liability

• BluePick is not responsible for delays due to traffic, weather, accidents, or missed connections.
• Passengers must ensure correct booking details.
• Lost property return available at passenger’s cost (we are not liable for any damages caused).

Pets

• Inform us in advance.
• Assistance dogs: Must be leashed.
• Other pets: Secure cage required. Cleaning fees may apply for any damages caused.

Child Seats

• Provided free (subject to availability).
• Passengers may bring their own.

Driver & Vehicle Details

• Sent via email 1 day before the pickup.
• Driver will call when en route and upon arrival.

Fraud Prevention

• Secure payments with encryption, tokenization, and fraud detection.

Non-Solicitation Policy

• All bookings must go through BluePick-direct driver bookings are prohibited.

Contact BluePick

• Phone: [+44 208 089 7700] (24/7)
• Email:* [info@bluepick.co.uk]
• Website: [www.bluepick.co.uk]